Responsible Gaming – Play Safe and Stay in Control

01 Our Commitment to Responsible Gaming

88fb is committed to providing a safe, fair, and enjoyable gaming environment for every player on the platform. We believe that responsible gaming is not just a regulatory requirement — it is the foundation of a platform that players can trust for the long term.

Our responsible gaming programme covers three areas: prevention, early intervention, and support. We work to prevent problem gambling from developing in the first place by giving players the tools to manage their own behaviour. We monitor for early warning signs and reach out to players who may be at risk. And we provide clear pathways to support for anyone who needs it.

88fb takes a zero-tolerance approach to underage gambling and will never knowingly allow anyone under the age of 18 to open or use an account on the platform.

02 Age Verification

You must be at least 18 years old to register and play on 88fb. We verify the age of every player as part of the registration process and again before processing any withdrawal.

Age verification on 88fb works as follows:

• At registration, you must confirm that you are 18 or over by providing your date of birth.
• Before your first withdrawal, you must submit a valid government-issued identity document — such as a National ID card or passport — that confirms your date of birth.
• If we have any reason to suspect that a player may be under 18, we will suspend the account and request identity verification immediately, regardless of whether a withdrawal has been requested.
• Any account found to belong to a player under 18 will be closed immediately. Any funds in the account will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and you believe a minor has accessed 88fb using your details or their own, please contact us immediately at [email protected] so we can investigate and take action.

03 Understanding the Risks of Gaming

Gaming on 88fb — like all forms of gambling — carries financial risk. The outcome of every game is determined by a random number generator, which means results are unpredictable and cannot be influenced by skill, strategy, or past results. There is no guaranteed way to win.

88fb wants every player to understand the following before they play:

• The house always has a mathematical edge over the player in the long run. This is how gaming platforms sustain themselves.
• Past results have no influence on future outcomes. A game that has not paid out for a long time is not "due" to pay out soon.
• Gaming should never be used as a way to earn income or solve financial problems. It is a form of entertainment with a cost attached.
• Chasing losses — continuing to play in an attempt to recover money already lost — is one of the most common patterns in problem gambling and almost always leads to greater losses.

Understanding these realities is the first step to responsible gaming. 88fb encourages every player to keep them in mind every time they play.

04 Deposit and Loss Limits

88fb provides deposit limits and loss limits as core responsible gaming tools. Both are available to all registered players at any time through the Account Settings page.

Deposit limits allow you to set a maximum amount you can deposit into your 88fb account over a daily, weekly, or monthly period. Once the limit is reached, no further deposits will be accepted until the period resets. You can lower your deposit limit at any time and the change takes effect immediately. If you want to increase your limit, a 7-day cooling period applies before the increase comes into effect — this gives you time to reconsider.

Loss limits allow you to set a maximum net loss over a given period. Once your losses reach the limit you have set, 88fb will prevent further play until the period resets. Like deposit limits, reductions take effect immediately and increases are subject to a 7-day delay.

We strongly encourage all 88fb players to set both a deposit limit and a loss limit before they start playing. It takes less than two minutes and gives you a clear boundary that the platform will enforce on your behalf.

05 Self-Exclusion Policy

Self-exclusion is available to any 88fb player who feels they need a significant break from gaming. When you self-exclude, your account is suspended for the duration you choose and you will not be able to log in, deposit, or play.

Key details of the 88fb self-exclusion policy:

• The minimum self-exclusion period is 6 months. Longer periods are available, including permanent exclusion.
• Self-exclusion requests are processed within 24 hours of submission.
• Once a self-exclusion is in place, it cannot be reversed or shortened during the exclusion period. This is intentional — it protects you from making impulsive decisions to return.
• All marketing communications from 88fb will stop immediately when self-exclusion is activated.
• Any balance remaining in your account at the time of self-exclusion will be available for withdrawal after the exclusion period ends, subject to standard verification requirements.

To request self-exclusion, go to Account Settings and select the Responsible Gaming section, or contact our support team directly at [email protected]. You do not need to give a reason.

06 Protecting Vulnerable Players

88fb monitors player activity for patterns that may indicate problem gambling. These include unusually large or frequent deposits, extended playing sessions, rapid increases in bet sizes, and repeated attempts to deposit after reaching a limit.

When our team identifies a player who may be at risk, we will reach out proactively by email or live chat to check in and remind them of the responsible gaming tools available. In some cases, we may apply temporary account restrictions while we make contact.

We also ask that players look out for each other. If you are concerned about a friend or family member who uses 88fb, please contact us at [email protected]. We will handle the matter sensitively and confidentially.

07 Staff Training

All 88fb customer support staff receive training in responsible gaming awareness. This training covers how to recognise the signs of problem gambling in player communications, how to respond sensitively and without judgement, and how to guide players to the appropriate tools and support resources.

Our support team is not there to lecture players or make them feel bad. They are there to listen, provide information, and help players access the tools they need. If you reach out about a gaming concern, you will be treated with respect and discretion.

08 Marketing Responsibility

88fb is committed to marketing its platform responsibly. Our marketing materials are designed to promote gaming as entertainment and are never targeted at vulnerable individuals or those who have self-excluded.

Specifically, 88fb's marketing policy includes the following commitments:

• We do not send promotional communications to players who have self-excluded or set a cooling-off period.
• We do not use marketing language that implies gaming is a reliable way to make money or solve financial problems.
• We do not target marketing at individuals who show signs of problem gambling behaviour.
• All bonus offers and promotions include clear terms and conditions, including wagering requirements, so players can make informed decisions.

If you no longer wish to receive marketing communications from 88fb, you can opt out at any time through your account settings or by contacting [email protected].

09 Contact and Support

If you have any questions about responsible gaming on 88fb, want to set up a limit or exclusion, or are concerned about your own gaming or someone else's, please get in touch with our team:

• Email: [email protected]
• Live chat: available through your 88fb account after login, 24 hours a day, 7 days a week.

You can also access all responsible gaming tools directly through your account settings after logging in. No need to contact support unless you prefer to — the tools are self-service and take effect immediately.

88fb is here to make sure gaming stays fun. If it ever stops feeling that way, please reach out. We will always take your concern seriously.